Description

Job Title: Hospice Manager

Location: North Conway, NH

Schedule: Full-time, 40 hours per week
Reports To: Clinical Director

Position Summary

The Hospice Manager is responsible for the overall leadership, coordination, and supervision of hospice services to ensure high-quality, patient-centered end-of-life care. This role oversees clinical operations, staff performance, regulatory compliance, and financial stewardship while promoting a culture of compassion, dignity, and excellence for patients and their families.

Key Responsibilities

•       Provide day-to-day operational leadership for hospice services, ensuring alignment with organizational goals and regulatory requirements.
•       Supervise and support interdisciplinary team members, including nursing, social work, chaplaincy, and support staff.
•       Ensure delivery of high-quality, patient- and family-centered care consistent with hospice philosophy and standards of practice.
•       Monitor clinical outcomes, patient satisfaction, and quality indicators; implement performance improvement initiatives as needed.
•       Maintain compliance with federal, state, and accrediting body regulations (e.g., CMS, Conditions of Participation).
•       Develop and manage departmental budgets, staffing plans, and resource allocation to ensure fiscal responsibility.
•       Collaborate with referral sources, community partners, and internal stakeholders to support program growth and access to care.
•       Oversee staff recruitment, onboarding, training, and performance evaluations.
•       Support and lead interdisciplinary team meetings and care planning processes.
•       Address patient, family, and staff concerns with professionalism and sensitivity.
•       Engage in community outreach and actively promote agency services at local events.

Qualifications

•       Current MSW or RN license in NH and Maine (preferred)
•       Minimum of 3–5 years of hospice or palliative care experience, with at least 2 years in a leadership or supervisory role.
•       Strong knowledge of hospice regulations, reimbursement models, and clinical standards.
•       Demonstrated leadership, communication, and team development skills.
•       Experience with budgeting, financial management, and performance metrics preferred.

What Makes You a Great Fit

You’re a compassionate communicator who builds trust with patients and families
You thrive in independent, flexible work environments
You value interdisciplinary teamwork and holistic care
You’re comfortable supporting patients with chronic illness, palliative needs, or endoflife care

What We Offer

Competitive pay and mileage reimbursement
Comprehensive health, dental, and vision benefits
Employee Assistance Program
Retirement plan with employer contribution
Generous paid time off and holidays
Supportive leadership and a collaborative clinical team
Ongoing training, CEU opportunities, and professional development

We are an equal opportunity employer and welcome applicants from all backgrounds, faiths, and life experiences.

Requirements

Key Responsibilities

      Provide day-to-day operational leadership for hospice services, ensuring alignment with organizational goals and regulatory requirements.
      Supervise and support interdisciplinary team members, including nursing, social work, chaplaincy, and support staff.
      Ensure delivery of high-quality, patient- and family-centered care consistent with hospice philosophy and standards of practice.
      Monitor clinical outcomes, patient satisfaction, and quality indicators; implement performance improvement initiatives as needed.
      Maintain compliance with federal, state, and accrediting body regulations (e.g., CMS, Conditions of Participation).
      Develop and manage departmental budgets, staffing plans, and resource allocation to ensure fiscal responsibility.
      Collaborate with referral sources, community partners, and internal stakeholders to support program growth and access to care.
      Oversee staff recruitment, onboarding, training, and performance evaluations.
      Support and lead interdisciplinary team meetings and care planning processes.
      Address patient, family, and staff concerns with professionalism and sensitivity.
      Engage in community outreach and actively promote agency services at local events.