Description

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you’re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we’d love for you to apply for the Desktop Supp Analyst position today!

Click here to learn more about Galen!

Position Overview:

As a Desktop Supp Analyst at Galen College of Nursing, you will provide world-class intermediate technical assistance and support to Galen College of Nursing end users. The ideal candidate will have a strong understanding of technical support, Active Directory, Windows device management, Mac and iOS support, and network printer management. This candidate will also be responsible for inventory management and hardware recycling.

Key Responsibilities:

1. First-line resolution: Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals.
2. Application support: Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, collaboration tools).
3. User account management: Create, manage, and disable user accounts in Active Directory, ensuring adherence to company security policies
4. Password resets: Assist users with password resets and account lockouts, maintaining a secure password reset process.
5. New user setup: Configure new employee devices with necessary software, accounts, and security settings.
6. Image deployment: Maintain and deploy standardized system images for consistent configuration across devices.
7. Troubleshoot common issues with macOS and iOS devices, including connectivity, software, and hardware problems.
8. Assist users with basic Mac and iOS configurations and settings.
9. Set up new network printers and configure user access permissions.
10. Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts.
11. Maintain accurate records of all IT hardware and peripherals.
12. Track device lifecycles and schedule replacements.
13. Participate in IT projects and initiatives as assigned.
14. Stay up-to-date on the latest technologies and industry trends.

Position Requirements:

• Education: Bachelor’s degree and technical training in the IT field.
• Special Qualifications:
• 3+ years of experience in an IT desktop support role.
• Intermittent knowledge of Office 365 Administration, Scripting (e.g. powershell ), Active Directory, Windows device setups, troubleshooting, and hardware replacements.
• Experience troubleshooting macOS and iOS devices.
• Experience with network printers.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Demonstrates a customer orientation, strength in analytical, math, and reasoning skills
• Ability to be creative and innovative in a complex technical environment
• Competent in the latest Windows and Microsoft Office suite of products
• Demonstrated ability to prepare and maintain documentation
• Demonstrated ability to provide advanced desktop hardware and software support
• Understanding of HTTP, TCP/IP, and related protocols
• Certification in a relevant field, such as A+ or Microsoft Certified Solutions Associate (MCSA).
• Physical/Mental Demands & Work Environment: This position requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
• Degree of Supervision: Minimal

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits.

Note: Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).

Galen’s Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.
• Character: I act with integrity and compassion in all I do.
• Accountability: I own my role and accept responsibility for my actions.
• Respect: I value every person as an individual with unique contributions worthy of consideration.
• Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:

Desktop Supp Analyst

Galen College of Nursing