Posting Details

Posting Number

S16008P

Working Title

Clarke Middle Health Center Receptionist

Department

SOM-Clinical Sciences

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

The University of Georgia School of Medicine was founded in 2024 and received preliminary accreditation in 2026.

The establishment of a new public medical school at UGA comes as the state faces a significant shortage of medical professionals. The population of Georgia, the nation's eighth-largest state, has surged to approximately 11 million residents, straining existing medical infrastructure and resulting in longer wait times for appointments and reduced access to care. Georgia currently ranks 39th in the nation for the number of active patient care physicians per capita and 41st for the number of public medical students per capita.

As a top-20 public university with a thriving research enterprise and vast public service network, the University of Georgia is well-positioned to produce more highly trained physicians, alleviate physician shortages, and improve the state's ability to provide quality health care for its citizens.

The School of Medicine is located on UGA's Health Sciences Campus in Athens. In its inaugural year, the UGA School of Medicine will enroll 60 students per class, but a new $100 million medical school building will enable the UGA School of Medicine to grow to 120 students per class in the future.

College/Unit/Department website

https://medicine.uga.edu/

Posting Type

External

Retirement Plan

TRS

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Work Schedule

Additional Schedule Information

Monday - Friday, 8:00AM - 5:00PM with ability for evening events as needed with advance notice.

Advertised Salary

Commensurate with experience

Posting Date

11/03/2026

Open until filled

Yes

Closing Date

Proposed Starting Date

01/04/2027

Special Instructions to Applicants

The application packet should include a cover letter detailing how the applicant's credentials and experience meet the needs, responsibilities, and qualifications for the position, a current resume, and contact information for three professional references (who will not be contacted without further correspondence with the applicant).
As a condition of employment, the selected candidate may be required to satisfy applicable health, immunization, background check, and school district requirements, including any requirements established by the placement site.

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title

Clinic Receptionist I

FLSA

Non-Exempt

FTE

1.00

Minimum Qualifications

High school diploma or equivalent

Preferred Qualifications

• Associate's or Bachelor's degree
• 2+ years of medical front desk experience
• Familiarity with school-based health settings or pediatric/adolescent populations
• Bilingual in Spanish

Position Summary

The Medical Clinic Receptionist is responsible for front office operations at the Clarke Middle Health Center ( CMHC ) and provides remote support to Athens Free Clinic ( AFC ) mobile sites as needed. This role ensures high-quality customer service, data consistency, and support to clinic operations. This position performs a variety of non-clinical, administrative duties in support of the CMHC / AFC following established procedures, with some independent judgement required in day-to-day tasks.

Knowledge, Skills, Abilities and/or Competencies

• Strong multitasking and prioritization skills in a fast-paced, low-staff environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and Electronic Medical Records ( EMR ) systems.
• Comfortable handling sensitive and confidential information in compliance with HIPAA .
• Professional, courteous demeanor with students, patients, clinicians, and community partners.
• Ability to work both independently and collaboratively with a small team.
• Interact with patients and visitors in a professional, respectful, and compassionate manner.
• Utilize effective de-escalation techniques to address patient concerns, complaints, or emotionally charged situations while maintaining a calm and supportive environment.
• Demonstrate cultural humility and sensitivity when serving patients from diverse backgrounds, ensuring an inclusive and welcoming experience for all.
• Support a positive patient experience through clear communication, empathy, and responsiveness to patient needs.
• Maintain consistent attendance and punctuality to ensure adequate staffing coverage and continuity of practice operations.
• Serve as a dependable team member in a limited-staff clinical environment, recognizing the critical nature of the role in providing uninterrupted patient support and service.

Physical Demands

Sit or stand for extended periods of time Lift up to 25 pounds.
Driving as needed to perform job related duties.

Is driving a responsibility of this position?

Yes

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Front Desk & Patient Services

• Greet and check patients in and out in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments within Athena.
• Coordinate same-day and urgent care scheduling within available slots.
• Send appointment reminders via phone, text, or patient portal and track no-show and cancellation rates.
• Verify and update patient demographics, consent forms, and insurance eligibility prior to visits; follow up with patients to resolve any outstanding issues.
• Maintain accurate and up-to-date patient records within the Athena Electronic Medical Record ( EMR ) system.
• Coordinates processing of medical record requests, including retrieval of diagnostic results and reports from specialists.
• Manage front desk queues and phone lines, ensuring calls are answered promptly and routed appropriately.
• Respond to patient requests via phone and email(scheduling, general inquiries).
• Triage urgent or sensitive requests and escalate to the appropriate clinical staff as needed.
• Perform general office duties including scanning, faxing, filing, copying, and maintaining a clean and welcoming front office environment.
• Send correspondence, referral letters, and faxes on behalf of clinicians as requested.
• Primary coordinator of CMHC undergraduate volunteer schedules and duties, in conjunction with direction from the clinic nurse coordinator.
• Communicate and coordinate with Clarke County School District ( CCSD ) staff in a timely and professional manner, serving as a reliable point of contact for school-based administrative needs.
• Other administrative duties related to front desk and patient services as assigned.

Percentage of time

50

Duties/Responsibilities

Clinic Operations

• Responsible for daily clinic opening and closing procedures.
• Manage supplies and equipment: maintains physical examination equipment, inventory, orders supplies, and tracks usage. Implements organization and storage of supplies.
• Other clinic operations duties as assigned.

Percentage of time

20

Duties/Responsibilities

Clinician Support

• Assist clinicians with administrative questions and tasks to support efficient patient care delivery.
• Coordinate with clinical staff regarding patient follow-up needs and scheduling adjustments.
• Help maintain a professional, organized, and supportive working environment.
• Assist nursing staff with other duties as assigned.
• Responsible for Electronic Health Record ( EHR ) and IT support for clinicians, medical students and volunteers.

Percentage of time

20

Duties/Responsibilities

Professional Development

• Participate in training, professional development, and continuing education opportunities to maintain and enhance job-related knowledge, skills, and competencies.
• Remain current on healthcare regulations, clinic procedures, electronic medical record systems, and best practices relevant to the role.
• Engage in staff meetings, team training, and organizational initiatives to support continuous improvement and quality patient care.
• Apply new knowledge and skills to improve efficiency, service delivery, and overall clinic operations.
• Other duties or trainings as assigned.

Percentage of time

10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Wendy Gilfedder

Recruitment Contact Email

somhr@uga.edu

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents